Grace Express

Cancelation Policy

A valid credit card is required to be kept on file to reserve any appointment. We understand that circumstances may come up and you may need to cancel an appointment, please contact the spa at least 24 hours prior to your scheduled appointment time to cancel or reschedule your appointment. Any communications after that time frame will result in a charge to your card for the full amount the aesthetic service or $25.00 for non-aesthetic services (ie. laser hair removal, weight loss). Any No-Show appointments will also be charged the full amount of the aesthetic service or $25.00 for non-aesthetic services (ie. laser hair removal, weight loss). An appointment is considered a no-show 15 minutes past the scheduled appointment time and will need to be rescheduled after the fee is settled. If we are closed at the time of your call, you must leave a voicemail with your full name, appointment time, and reason for call. We will reference the time of your voicemail regarding your cancellation, not the time we are able to get back to you. A call without a voicemail will not count as contact for cancellation. Confirmation messages are sent out via text and email 24 hours prior to your appointment to allow time for communication of a needed change in schedule. Please reply to this text to confirm your appointment. Aesthetics Services Only After 3 occurrences of cancellation or rescheduling of your aesthetic services within the 24-hour window, you will be required to place a deposit in the full amount of the scheduled service prior to booking. Access to online booking will also be closed at this point. Please be mindful that out our Practitioners/Estheticians rely on their appointments financially. When you are unable to keep your appointment, letting the spa know in advance gives them an opportunity to fill that opening in their schedule.

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