Return & Exchange Policy
Last updated: June 22, 2023
We will gladly accept your eligible return within 30 days of your purchase date. To be eligible for a return and refund your item must be:
unused and in the same condition that you purchased.
It must be in the original packaging.
Products purchased more than 30 days prior
Some health and personal care items
Clearance or final sales items
Gift with sale items
Buy one get one items must to be returned together
Once your return is received, we will send you an email to notify you that we have received your returned item. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 business days.
Any defective or damaged product can be exchanged for the same item within 30 days of purchase.
To return your product, you should mail your product to:
Graceology Med Spa
8077 W 159th Street
Overland Park, KS 66223
Shipping costs are non-refundable. We will refund your purchase minus the cost of shipping.
All exchange products will be shipped out with in 3 business days of receiving original defective or damaged product(s).
If you are shipping an item over $75 we suggest using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost or missing packages.