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Return & Exchange Policy

Last updated: June 22, 2023



We will gladly accept your eligible return within 30 days of your purchase date.  To be eligible for a return and refund your item must be:

  • unused and in the same condition that you purchased.

  • It must be in the original packaging.

Non-returnable items:

  • Products purchased more than 30 days prior

  • Gift cards

  • Some health and personal care items

  • Clearance or final sales items

  • Gift with sale items

  • Buy one get one items must to be returned together

Once your return is received, we will send you an email to notify you that we have received your returned item. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 business days.

Any defective or damaged product can be exchanged for the same item within 30 days of purchase. 

To return your product, you should mail your product to:

Graceology Med Spa

8077 W 159th Street

Overland Park, KS  66223

Shipping costs are non-refundable. We will refund your purchase minus the cost of shipping.

All exchange products will be shipped out with in 3 business days of receiving original defective or damaged product(s).

If you are shipping an item over $75 we suggest using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost or missing packages. 

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