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Client Service Consultant

Overland Park, Kansas (all open roles)

We are in search for a highly professional, self-motivated Client Service Consultant. The ideal candidate is a customer-centric individual with experience in an administrative function, one that is comfortable and familiar with computer-based medical information. Has experience and a passion for the aesthetics industry is a plus!

Job Type: Full-time, part-time 

Experience/Education:

  • 2+ year sales experience (preferred) 

  • 2+ year customer service experience (preferred)

  • Knowledge of medical/aesthetic treatments is a plus

  • Knowledge of scheduling services

  • Minimum high school diploma or GED equivalency

  • Excellent customer service skills

  • Exceptional communication skills, both written and verbal

  • Intermediate computer skills

  • Demonstrates initiative and ability to work independently

  • Ability to maintain highly confidential information

  • Display a passion for the aesthetics industry

  • Be able to lift 20-40 pounds

In this role, you will: 

  • Ensure a positive client experience by exhibiting excellent client service.

  • Greet and welcome potential and existing clients to the clinic.

  • Utilize MBO CRM to schedule and confirm appointments, communicate with clients and maintain and update client records.

  • Field incoming calls to schedule appointments and answer general questions.

  • Assist clinic manager in outgoing calls to clients for consultation follow-up and notification of promotions and events.

  • Support clinic manager and medical staff with clinic needs such as; treatment room upkeep, event support, and clinic upkeep.

  • Process financial transactions of clients.

  • Perform daily opening and closing duties.

  • Administrative support functions such as filing, photocopying, faxing, etc.

  • Recommend treatments

  • Comfortable talking to clients and guests regarding aesthetic treatments

  • Assisting clients/guests with check-in and check-out after services

  • Educate clients on current sales promotions and special offers

  • Ensure complete client satisfaction surveys

  • Exhibit a team player mentality


Benefits Include:

  • Employees and one family member are eligible to receive free laser hair removal services and a discount on aesthetic services

  • Medical, dental, vision, disability, and life insurance within 60 days 

  • Accrued paid time off starting immediately

  • Closed on all major holidays

  • Career advancement opportunities


All potential employees of Graceology Med Spa will be required to successfully pass a pre-employment background check prior to employment.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.


Equal Opportunity Employer
 

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